Upon drop-off, customers are required to pay the full cost of materials plus 50% of the labor cost as a non-refundable deposit before work begins.
The remaining balance is due upon completion of the upholstery work, prior to pick up or delivery.
Completion and Pickup Policy
Once the upholstery work is completed, the customer will be contacted via the phone number and email provided.
Customers have 7 days to pick up their item before becoming subject to a daily storage charge.
For large items (i.e. cars, boats, extra large couches) customers have 3 business days before accruing a $25/day storage charge.
Customers must pick up their completed items within 30 days of being notified.
If an item is not retrieved within this period it will become the property of American Upholstery, and we reserve the right to sell, donate, or dispose of it at our discretion.
Additional Charges for Repairs
If, during the upholstery process, unforeseen or undisclosed damages to the furniture are discovered (i.e. structural damage, frame repairs, or additional materials required), the customer will be contacted with an updated estimate.
Any additional costs must be approved by the customer before repairs proceed. Failure to approve may result in the project being halted.
If the customer chooses not to proceed with additional repairs, they remain responsible for the cost of materials procured, and labor already completed.
Cancellations and Refunds
Due to the custom nature of upholstery work, all deposits are non- refundable once work has begun.
Cancellations made before work begins may be eligible for a partial refund at the company’s discretion , excluding the cost of special-order materials.
Quality and Liability
American Upholstery takes pride in delivering high-quality craftsmanship. However, due to the nature of upholstery work we are not responsible for:
Pre-existing wear and tear or weakness in the furniture structure.
Slight variations in fabric color, texture, or pattern placement.
Differences in fabric color due to dye lot variations. Fabrics from different production batches may have slight color inconsistencies, which is beyond our control.
Customer supplied material that may not perform as expected.
Customers are encouraged to inspect their items upon pick up. Any concerns must be reported within 48 hours of pick up or delivery.
Customer-Supplied Materials
If the customer provided their own fabric or material, American Upholstery is not responsible for defects, durability, or performance of those materials. An estimate for needed yardage will be given at the beginning of a project. If more is needed, the customer will be contacted and required to provide it.
Commercial Clients and Designer Specified Materials
If a commercial client requires a specific fabric specified by a third party (i.e. architect, contractor, designer, etc.), the customer is responsible for purchasing and supplying it before any work begins.
American Upholstery will not source designer or specialty fabrics unless otherwise arranged in writing.
Once materials are received, we will begin work according to the agreed timeline.
It is the customers responsibility to ensure that the fabric meets all the fire code, durability, or regulatory standards required for the intended use.
Any changes to material after work has begun may result in additional costs and delay.
Limited Warranty
Our upholstery workmanship is guaranteed for 6 months against defects in craftsmanship. This includes stitching, seams, and structural integrity of the upholstery work.
This warranty does not cover:
Normal wear and tear, misuse, or accidental damage.
Damage caused by exposure to excessive moisture , extreme temperatures, UV damage, mold, mildew, or other environmental factors beyond normal use.
Customer-supplied materials that may fade, degrade, or fail prematurely.
Outdoor Upholstery: While we use materials designed for outdoor durability, we cannot guarantee against natural weathering, fading, or degradation over time due to environmental exposure. Proper maintenance and care will extend the life of outdoor upholstery.
Agreement to Terms
By leaving an item or paying a deposit with American Upholstery, the customer agrees to these Terms and Conditions and acknowledges and accepts responsibility for all applicable costs.
